Head of Genetic Consultation
04/06/2020

Title: Head of Genetic Consultation

Department: Genetic Consultation
Report to: CXO
Location: Ha Noi City

Key roles

  • Consult customer reports
  • Improve customer experience 
  • Cross sales and up sales
  • Manage team calendar/ performance
  • Develop training program/ standard/ script for consultants
  • Manage distributorship per request 

Key responsibilities

Consultation

  • Read through genetic reports and highlight key points
  • Schedule consultation session with customer
  • Contact customers and consult reports via phone  
  • Handle customer’s inquiries
  • Gather customer’s feedback and hand over to related PIC
  • Make sure customer understand/ appreciate and take action upon consultation
  • Achieve customer satisfaction
  • On-site consult reports as requested
  • Consult “sensitive” reports, e.g. positive pathogenic cancer variants

Training

  • Develop training curriculum/ programs for internal teams
  • Train internal teams to reinforce team’s capability
  • Set consultation standard and develop continuous improvement plan
  • Train and coach team members to ensure high performance
  •  Be a speaker in company events/workshops and key note speaker to pitch for corporate as assigned 

Requirements

  • Master degree in Biotechnology/ Biology/ Nutrition/ Medicine/ Pharmaceutical
  • >4 year experience in healthcare services, experience in lead team ~ 10 members
  • Good communication & people skills.
  • Confident and determine
  • The ability to work well on his/her own and also as part of a team
  • Good organizing/ planning skills
  • People management skill 

Contact

GIANG NGUYEN

HR Business Partner

Email: giang.nguyen@genetica.asia

Phone Number/Zalo/Whats App: (+84) 911860457