Title: Corporate Care Specialist
Department: Customer Care
Report to: CS Lead
Location: Ho Chi Minh City or Ha Noi City
Key responsibilities
● Response to customer calls/ messages in websites, fan page and hotline.
● Consult Genetica® services.
● Handle customer’s complaints or enquiries.
● Gather customer’s feedback and hand over to related PIC. Ensure customer to receive feedback from Genetica® on due date.
● Follow and track E2E process.
● Implement CRM smoothly.
● Execute customer care program.
● Close deal, cross sales and up sales.
● Improve customer experience with Genetica®.
● Collaborate with team members to achieve better results.
● On-site consult Genetica services as requested by Line Manager.
● Report weekly/ monthly to CS lead.
● Other assignment(s) requested by Line Manager.
Requirements
Education & Experience
● University background in Biotechnology or Medicine is required.
● CS experience is a plus.
Skills
● Good communication skills in both English and Vietnamese.
● Negotiation skill.
● Maturity, confidence, patience, and excellent interpersonal skills.
Behaviors & Attitudes
● Dynamic, pro-active.
● Organized and detail oriented.
● Ability to multi-task in a results-oriented environment.
● Ability to articulate and deliver solutions.
● Ability to analyze business opportunities and read situations well.
Contact
GIANG NGUYEN
HR Business Partner
Email: giang.nguyen@genetica.asia
Phone Number/Zalo/Whats App: (+84) 911860457
