Title: Service Consultant
Department: Service Consultation
Report to: Service Consultation and Operation Lead
Location: Ho Chi Minh City or Ha Noi City
- Response to customer calls/ messages in websites, fan page and hotline.
- Consult Genetica® services.
- Handle customer’s complaints or enquiries.
- Gather customer’s feedback and hand over to related PIC. Ensure customer to receive feedback from Genetica® on due date.
- Follow and track E2E process.
- Implement CRM smoothly.
- Execute customer care program.
- Close deal, cross sales and up sales.
- Improve customer experience with Genetica®.
- Collaborate with team members to achieve better results.
- On-site consult Genetica® services as requested by Line Manager.
- Report weekly/ monthly to CS lead.
- Other assignment(s) requested by Line Manager.
Education & Experience
- University background in Biotechnology or Medicine is required.
- CS experience is a plus.
- Good communication skills in both English and Vietnamese.
- Negotiation skill.
- Maturity, confidence, patience, and excellent interpersonal skills.
Behaviors & Attitudes
- Dynamic, pro-active.
- Organized and detail oriented.
- Ability to multi-task in a results-oriented environment.
- Ability to articulate and deliver solutions.
- Ability to analyze business opportunities and read situations well.
Phone Number/Zalo/Whats App: (+84) 911860457