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    Service Consultant

    21/05/2020

    Title: Service Consultant

    Department: Service Consultation
    Report to: Service Consultation and Operation Lead
    Location: Ho Chi Minh City or Ha Noi City


    Key responsibilities

    • Response to customer calls/ messages in websites, fan page and hotline.
    • Consult Genetica® services.
    • Handle customer’s complaints or enquiries.
    • Gather customer’s feedback and hand over to related PIC. Ensure customer to receive feedback from Genetica® on due date.
    • Follow and track E2E process.
    • Implement CRM smoothly.
    • Execute customer care program.
    • Close deal, cross sales and up sales.
    • Improve customer experience with Genetica®.
    • Collaborate with team members to achieve better results.
    • On-site consult Genetica® services as requested by Line Manager.
    • Report weekly/ monthly to CS lead.
    • Other assignment(s) requested by Line Manager.

    Requirements

    Education & Experience

    • University background in Biotechnology or Medicine is required.
    • CS experience is a plus.

    Skills

    • Good communication skills in both English and Vietnamese.
    • Negotiation skill.
    • Maturity, confidence, patience, and excellent interpersonal skills.

    Behaviors & Attitudes

    • Dynamic, pro-active.
    • Organized and detail oriented.
    • Ability to multi-task in a results-oriented environment.
    • Ability to articulate and deliver solutions.
    •  Ability to analyze business opportunities and read situations well.

    Contact

    HR TEAM

    Email: hr@genetica.asia

    Phone Number/Zalo/Whats App: (+84) 911860457

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    Business registration number: 0108276596.