Title: Service Consultant

Department: Service Consultation

Report to: Service Consultation and Operation Lead

Location: Ho Chi Minh City or Ha Noi City

• Response to customer calls/ messages in websites, fan page and hotline.
• Consult Genetica® services.
• Handle customer’s complaints or enquiries.
• Gather customer’s feedback and hand over to related PIC. Ensure customer to receive feedback from Genetica® on due date.
• Follow and track E2E process.
• Implement CRM smoothly.
• Execute customer care program.
• Close deal, cross sales and up sales.
• Improve customer experience with Genetica®.
• Collaborate with team members to achieve better results.
• On-site consult Genetica® services as requested by Line Manager.
• Report weekly/ monthly to CS lead.
• Other assignment(s) requested by Line Manager.

Education & Experience

• University background in Biotechnology or Medicine is required.
• CS experience is a plus.

Skills

• Good communication skills in both English and Vietnamese.
• Negotiation skill.
• Maturity, confidence, patience, and excellent interpersonal skills.

Behaviors & Attitudes

• Dynamic, pro-active.
• Organized and detail oriented.
• Ability to multi-task in a results-oriented environment.
• Ability to articulate and deliver solutions.
•  Ability to analyze business opportunities and read situations well.

HR TEAM

Email: hr@genetica.asia

Phone Number/Zalo/Whats App: (+84) 911860457