| Step 1 | Register Services (S) | Registration confirmation of Customer | - Customer registers for service;
- Customer pays service cost
| 5 days from the date of registration | According to the listing Service Cost |
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| Step 2 | Payment Confirmation | Genetica® confirm payment | Notice of the completion of Service Registration and Payment to Genetica® | 3 days from the payment date | |
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| Step 3 | Send Sample-Collecting Kit | Send Sample-Collecting Kit to customer's registered address | | 5 days from the date Genetica® receives the Service Cost in full amount | Genetica® will incur the cost of sending the Sample-Collecting Kit to Customer |
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| Step 4 | Sampling | Instruct customers to take saliva samples and install Genetica® application via phone / email (if Customer requests) | - Collect saliva sample;
- Complete and fill in Service Request Form correctly;
- Provide necessary information on the Genetica® application;
| Immediately after the Customer receives the Sample-Collecting Kit | |
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| Step 5 | Delivery Sample | | Send the Sample back to Genetica® | 5 days from the sampling date | Customer will incur the cost for sending the Sample to Genetica® |
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| Step 6 | Receive Sample | - Receive samples;
- Preliminarily evaluate of samples quality.
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| Step 7 | Sample Quality Control | a. If the sample meets the standard criteria: Begin the gene decoding process. | | | |
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| b. If the sample does not meet criteria standard: Genetica® will send Sample-Collecting Kit to the Customer for the second time sampling. | Collect saliva sample | Repeat from Step 3 | - Genetica®: incur the cost of sending a Sample-Collecting Set;
- Customer: incur the cost of sending the Sample to Genetica®.
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| c. If the sample still does not meet the standard criteria for the second time => Stop providing service. | Stop using the service | 7 days from the date Genetica® sends an official notice. | |
| Step 8 | Genes Analysis & Decoding | - Transfer the sample to the lab
- DNA extraction
- DNA sequencing
- Quality control
- Report Analysis
- Report Evaluation
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30 Working Days from the date of receiving the qualified Sample from Customer
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| Step 9 | Sending Report | Send the soft copy Report to the Customer account via the Genetica® Application | Log in by the phone number registered at Service Request Form to receive the Report. | Customer receives Reports via Genetica® Application |
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| Step 10 | Consulting | Consult on genetic report (if the customer registers for counseling). | - Customer pay Counseling cost for the report
- Schedule a counseling appointment (if any);
- Attend the meeting as appointment
| - Customer can register for the Counseling section at any time since Step 1
- Customer need to schedule on Genetica® Booking System in 365 days since the report issue date
- The appointment can be changed or absent only 1 time. Informed 7 days in advance.
- Customer can register the Counseling section multiple times.
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Customers Pay for Genetica® with one of these options:
- 500,000 vnd (Duration: 15 mins for 1 report)
- 1,000,000 vnd (Duration: 30 mins for 2 reports)
- 2,000,000 vnd (Duration: 60 mins for 3 reports)
- 3,000,000 vnd (Duration: 90 mins for 4 reports)
- 4,000,000 vnd (Duration: 120 mins for 5 reports)
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