| Step 1 | Register Services (S) | Registration confirmation of Customer | - Customer registers for service;
- Customer pays service cost
| 5 days from the date of registration | According to the listing Service Cost |
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| Step 2 | Payment Confirmation | Genetica® confirm payment | Notice of the completion of Service Registration and Payment to Genetica® | 3 days from the payment date | |
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| Step 3 | Send Sample-Collecting Kit | Send Sample-Collecting Kit to customer's registered address | | 5 days from the date Genetica® receives the Service Cost in full amount | Genetica® will incur the cost of sending the Sample-Collecting Kit to Customer |
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| Step 4 | Sampling | Instruct customers to take saliva samples and install Genetica® application via phone / email (if Customer requests) | - Collect saliva sample;
- Complete and fill in Service Request Form correctly;
- Provide necessary information on the Genetica® application;
| Immediately after the Customer receives the Sample-Collecting Kit | |
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| Step 5 | Delivery Sample | | Send the Sample back to Genetica® | 5 days from the sampling date | Customer will incur the cost for sending the Sample to Genetica® |
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| Step 6 | Receive Sample | - Receive samples;
- Preliminarily evaluate of samples quality.
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| Step 7 | Sample Quality Control | a. If the sample meets the standard criteria: Begin the gene decoding process. | | | |
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| b. If the sample does not meet criteria standard: Genetica® will send Sample-Collecting Kit to the Customer for the second time sampling. | Collect saliva sample | Repeat from Step 3 | - Genetica®: incur the cost of sending a Sample-Collecting Set;
- Customer: incur the cost of sending the Sample to Genetica®.
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| c. If the sample still does not meet the standard criteria for the second time => Stop providing service. | Stop using the service | 7 days from the date Genetica® sends an official notice. | |
| Step 8 | Genes Analysis & Decoding | - Transfer the sample to the lab
- DNA extraction
- DNA sequencing
- Quality control
- Report Analysis
- Report Evaluation
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30 Working Days from the date of receiving the qualified Sample from Customer
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| Step 9 | Sending Report | Send the soft copy Report to the Customer account via the Genetica® Application | Log in by the phone number registered at Service Request Form to receive the Report. | Customer receives Reports via Genetica® Application |
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| Step 10 | Consulting | Consult on genetic report (if the customer registers for counseling). | - Schedule a counseling appointment (if any);
- Attend the meeting as appointment;
- The appointment can be changed only 1 time and must be noticed in advance at least 7 working days.
| - Make an appointment: 30 days from the date of receiving the Report.
- Attend Counseling:
- Individual: 30 days from the date of the Counseling Appointment and Consultation Payment.
- Corporation: 15 days from the date of Counseling Appointment and Consultation Payment.
| - Customers Pay for Genetica®;
- Customers who do not attend the consultation and/or fail to notify the change of the counseling appointment on time will lose the Consultation Cost;
- Not applicable in case of Force Majeure Events.
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