Content | Genetica® | Customer | Term | Cost | |
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Step 1 | Register Services (S) | Registration confirmation of Customer |
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5 days from the date of registration | According to the listing Service Cost |
Step 2 | Payment Confirmation | Genetica® confirm payment | Notice of the completion of Service Registration and Payment to Genetica® | 3 days from the payment date | |
Step 3 | Send Sample-Collecting Kit | Send Sample-Collecting Kit to customer's registered address | 5 days from the date Genetica® receives the Service Cost in full amount | Genetica® will incur the cost of sending the Sample-Collecting Kit to Customer | |
Step 4 | Sampling | Instruct customers to take saliva samples and install Genetica® application via phone / email (if Customer requests) |
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Immediately after the Customer receives the Sample-Collecting Kit | |
Step 5 | Delivery Sample | Send the Sample back to Genetica® | 3 days from the sampling date | Customer will incur the cost for sending the Sample to Genetica® | |
Step 6 | Receive Sample |
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Step 7 | Sample Quality Control | a. If the sample meets the standard criteria: Begin the gene decoding process. | |||
b. If the sample does not meet criteria standard: Genetica® will send Sample-Collecting Kit to the customer for the second time sampling. | Collect saliva sample | Repeat from Step 3 |
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c. If the sample still does not meet the standard criteria for the second time => Stop providing service & refund the service fee after deducting the fee of the Sample-Collecting Kits. |
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7 days from the date of Genetica® confirmation regarding the failed sample. | Genetica® will incur the cost of transferring the refund to Customer. | ||
Step 8 | Genes Analysis & Decoding |
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Genetica® guarantees a refund of the Service Fee if the Report is late not due to Customer's fault and / or any Force Majeure Event. | |
Step 9 | Sending Report | Send the soft copy Report to the Customer account via the Genetica® Application | Log in by the phone number registered at Service Request Form to receive the Report. | Customer receives Reports via Genetica® Application | |
Step 10 | Consulting | Consult on genetic report (if the customer registers for counseling). |
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