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  • Return & Complaint-handling Policy

    Privacy PolicyTerms of ServiceGeneral Transaction ConditionsService Delivery ProcessPayment MethodsReturn & Complaint Handling Policy

    1. Return Policy

    • Specialty of providing services should not allow payment, only allow repeat service if detecting errors due to mistakes made by the Company in the process of exchanging information and yielding results.
    • If Customer purchases services through an agent / partner ("partner") of the Company, customer will contact the partner to resolve questions and complaints about the service (if any).
    • Customer want to change registered service: Applicable cases:
      • Within 15 days after registering the service and / or before the Company carries out DNA analysis and decoding (whichever comes first);
      • The cost of the service customer wants to switch to is higher or equal to the cost of previously registered service.

    2. Complaint-handling

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    US Head Office

    1011 23rd St.
    Unit 15
    San Francisco, CA 94107

    Singapore Office

    16 Raffles Quay
    #33-03 Hong Leong Building
    Singapore (048581)

    Hà Nội Office

    4th Floor, Viet Tower Building,
    1 Thai Ha Street, Dong Da District

    Hồ Chí Minh City

    6F, Song Do Building,
    62A Pham Ngoc Thach Street, Ward 6, Dist. 3

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    © Copyright 2020 | GENE FRIEND VIETNAM, INC.
    6F, 62A Pham Ngoc Thach Street, Ward 6, Dist. 3, HCMC.
    Business registration number: 0108276596.